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If you require additional assistance please email Software Support at softwaresupport@ontariotechu.ca
Or, for in-person support, visit us at the North Oshawa Library, room LIB328.

Hours
In-Person: Monday to Thursday: 9 AM to 5 PM and Friday: Closed
Online: Monday to Friday: 9 AM to 7 PM

Note: All students, Staff and Faculty should contact IT Service Desk for Password Reset.

SOFTWARE SUPPORT FORM SUBMITTED


Your Software Support request has been received. You will be contacted through your university email to receive assistance. Please allow at least 2-4 business days for a response from Software Support.



Hours of operation
DayIn-PersonOnline
MondayClosed9 a.m. to 7 p.m.
Tuesday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
Wednesday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
Thursday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
FridayClosed9 a.m. to 7 p.m.
SaturdayClosedClosed
SundayClosedClosed

SOFTWARE SUPPORT AGREEMENT

BY AGREEING TO THIS DOCUMENT YOU WILL WAIVE CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE. PLEASE READ CAREFULLY!

This release is given on the date written below by the undersigned (described as “I”) to the University of Ontario Institute of Technology (“Ontario Tech”) of the city of Oshawa in the Province of Ontario. In consideration of receiving complimentary software support services, and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I hereby agree as follows:

1. ASSUMPTION OF RISKS

I acknowledge that Ontario Tech’s complimentary software support services include the installation, launch, and reinstallation (not including data recovery) of software products and applications available to me on the Ontario Tech Software Portal (“Services”). Services shall only be performed in support of the Bring Your Own Device Program where hardware configuration meets the minimum requirements for the software products and applications.
I hereby grant authorization to Ontario Tech employees to access my personal computing device and all of its contents, and to perform all tasks (i.e. installation, download and removal of programs) reasonably necessary to render the Services.
I freely accept and fully assume all risks inherent in the provision of Services, including the possibility of property damage, loss of data, loss of use or functionality of hardware and software, services interruptions, and other costs, losses, delays and inconveniences resulting from the acts or omissions of Ontario Tech, and its employees, contractors and agents.

2. DISCLAIMER

  1. ONTARIO TECH DOES NOT MAKE ANY REPRESENTATIONS OR EXTEND ANY WARRANTIES, EXPRESS ORIMPLIED, WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, WHICH ARE ALLPROVIDED “AS IS”. Ontario Tech DOES NOT GUARANTEE THAT THE SOFTWARE WILL PERFORM ERROR-FREEOR UNINTERRUPTED OR THAT Ontario Tech WILL CORRECT, TEMPORARILY OR PERMANENTLY, ALLSOFTWARE ERRORS.
  2. ONTARIO TECH DISCLAIMS LIABILITY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT ORCONSEQUENTIAL DAMAGES, AND FOR ANY DAMAGES ARISING FROM OR RELATING TO THE PROVISION OFSERVICES INCLUDING, BUT NOT LIMITED TO, LOSS, THEFT OF OR DAMAGE TO HARDWARE, LOSS OF DATA,LOSS OF USE OR FUNCTIONALITY OF HARDWARE OR SOFTWARE, VIRUSES, SERVICE INTERRUPTIONS ANDOTHER LOSSES, ERRORS, DELAYS, AND INCONVENIENCES.

3.RELEASE OF LIABILITY AND WAIVER OF CLAIMS

I agree to WAIVE ANY AND ALL CLAIMS that I have or may in future have against Ontario Tech, its directors, officers, employees, students, agents, and contractors (“Ontario Tech Releases”) arising directly or indirectly from the Services
I agree to RELEASE Ontario Tech AND Ontario Tech RELEASEES from any and all liability for any loss, damage or expense that I may suffer or that my next of kin may suffer as a result of the Services due to any cause whatsoever, including negligence, breach of contract, or the failure to safeguard and protect my personal computing device from the risks referred to above while having custody of my personal computing device to provide software Services.


SOFTWARE SUPPORT REQUEST FORM


In order to expedite your software support request: Requesting an appointment: Software support will contact you directly through your ontariotechu email address to arrange a meeting.
Hours of operation
DayIn-PersonOnline
MondayClosed9 a.m. to 7 p.m.
Tuesday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
Wednesday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
Thursday9 a.m. to 5 p.m.9 a.m. to 7 p.m.
FridayClosed9 a.m. to 7 p.m.
SaturdayClosedClosed
SundayClosedClosed
Attention research students: If you require additional software for your studies, please contact your professor or supervisor to submit a Software Request Form.


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If you have any pictures of errors related to your issue, please upload them below:

Desired Appointment Type (Check all that apply).

Please allow at least 2-4 business days for a response from Software Support.